Re: Contract Central Stations

["Crash Gordon" <webmaster@xxxxxxxxxxxxxxxxxxxxx>]

So Bob sold ACM eh?


"Joe Lucia" <joe@xxxxxxxxxxxxxxxxxxxxx> wrote in message
news:120ugakb0e64h83@xxxxxxxxxxxxxxxxxxxxx
| Maria is the reason most dealers were fed-up with ACM in the first
| place.  They were happy to see her leave.  Now they have to deal with
| her at COPS.  We have heard many things about Maria's ability to manage
| a Monitoring Center (from ACM employees as well as the Dealers), none of
| it good.
|
| Crash Gordon wrote:
|
| >Read their dealer agreement...there's a scary one.
| >
| >Maria is a big muckity muck there you know - ran into her at ADI last
| >summer.
| >
| >
| >
| >"Joe Lucia" <joe@xxxxxxxxxxxxxxxxxxxxx> wrote in message
| >news:120ud69ia4jkc5@xxxxxxxxxxxxxxxxxxxxx
| >| We have hear a Lot of horror stories about COPS Monitoring charging the
| >| dealer just because the Customer didn't use the Automated System for
one
| >| thing or another.  Or, get this, they will charge the dealer $5.00 to
| >| update the name or address of an account for the dealer over the phone
| >| (misspelled name?  better update it yourself online because if the
| >| Operator has to do it you will get charged.)
| >|
| >| I've not personally experienced this, but we've heard the same stories
| >| from many dealers that are leaving COPS because the are getting
| >| nickle-and-dimed for every little thing.  Especially since the dealer
| >| can't control when the customer might call in to the C/S and,
| >| heaven-forbid, need to talk to a live person for anything other then
| >| cancelling an alarm.
| >|
| >| COPS recently purchased ACM here in Arizona.  We've been getting a lot
| >| of new dealers because of problems with line moves and bad customer
| >| service (dealers can't get any straight answers from COPS or ACM
| >| regarding the move, many haven't even heard about the move and are
| >| getting fail-to-communicates from multiple systems on a daily basis
| >| now).  Boy have we heard it all.  It's amazing COPS is as big as they
| >| are with such poor technical and customer support for their dealers.
| >| Any, why ACM would sell to someone with such a bad reputation is beyond
| >| me.  They never even Asked Us.  We get dealers moving over on a regular
| >| basis now, they are just fed-up with the problems.  ACM was bad enough
| >| (so they say), but COPS taking on ACM is exponentially worse (so they
| >| say).  We don't advertise or do any sort of marketing, we just let them
| >| come over as they see fit and they wonder why they waited so long.
| >| We've had dealers say how nice it is not having constant calls from the
| >| C/S for one thing or another (undefined signals, incomplete
information,
| >| etc.) because we take care of things for them (our supervisors actually
| >| Understand the way things work and can handle most any problem without
| >| bothering the dealer).
| >|
| >| I'm not trying to bash or brag, just telling you what I've heard from
| >| the Dealers that have switched over to us during the COPS-ACM
| >"partnership".
| >|
| >| Robert L Bass wrote:
| >|
| >| >>we don't charge the dealer $5.00 for talking to
| >| >>their customer directly
| >| >>
| >| >>
| >| >
| >| >Wow!  I wasn't aware that there even were central stations that
| >| >charge dealers per call.  Which CS does that?
| >| >
| >| >--
| >| >
| >| >Regards,
| >| >Robert L Bass
| >| >
| >| >Bass Burglar Alarms
| >| >The Online DIY Store
| >| >http://www.BassBurglarAlarms.com
| >| >
| >| >--
| >| >
| >| >Never underestimate the power of very stupid people in large
| >| >groups.
| >| >
| >| >
| >
| >
| >
| >