Re: DSC 1555 vs DSL

[Frank Olson <Use_the_email_links@xxxxxxxxxxxxxxxxxxxxxx>]

mikey wrote:
> I visited a client today on an unrelated matter and was surprised to see DSL
> filtres on the phones. Sure enough, she has high speed. The 1555 has been
> faithfully calling in daily and has never missed a beat. I installed the
> Exce... whatever (why do they make it so hard to remember the name?) filtre
> anyways but the thing is 30 bucks. It's kinda difficult to ask the customer
> to pay for it when they don't see why it's needed. I guess not clobbering
> her overnight downloads from that wrestling site make it justifiable but
> it's still a bit of a hard sell.

Your contract should have a line similar to this:

"15.  The Subscriber shall forthwith notify <company> of any structural
alteration or any other modification which might affect the Alarm System
or the operation thereof.  Any alteration of  the Alarm System which may
thereby become necessary shall be made by <company> at the Subscriber?s
expense."

I would consider VOIP, or a DSL modem on the primary telephone line the
systems uses to fall into the category of "other modification which
might affect the Alarm System or the operation thereof".

Tell your customer that you value her business and her safety.  The DSL
modem could affect the panel's ability to communicate.  Install the filter!

Frank Olson
http://www.yoursecuritysource.com