Re: Contract Central Stations

[Joe Lucia <joe@xxxxxxxxxxxxxxxxxxxxx>]

Maria is the reason most dealers were fed-up with ACM in the first
place.  They were happy to see her leave.  Now they have to deal with
her at COPS.  We have heard many things about Maria's ability to manage
a Monitoring Center (from ACM employees as well as the Dealers), none of
it good.

Crash Gordon wrote:

>Read their dealer agreement...there's a scary one.
>
>Maria is a big muckity muck there you know - ran into her at ADI last
>summer.
>
>
>
>"Joe Lucia" <joe@xxxxxxxxxxxxxxxxxxxxx> wrote in message
>news:120ud69ia4jkc5@xxxxxxxxxxxxxxxxxxxxx
>| We have hear a Lot of horror stories about COPS Monitoring charging the
>| dealer just because the Customer didn't use the Automated System for one
>| thing or another.  Or, get this, they will charge the dealer $5.00 to
>| update the name or address of an account for the dealer over the phone
>| (misspelled name?  better update it yourself online because if the
>| Operator has to do it you will get charged.)
>|
>| I've not personally experienced this, but we've heard the same stories
>| from many dealers that are leaving COPS because the are getting
>| nickle-and-dimed for every little thing.  Especially since the dealer
>| can't control when the customer might call in to the C/S and,
>| heaven-forbid, need to talk to a live person for anything other then
>| cancelling an alarm.
>|
>| COPS recently purchased ACM here in Arizona.  We've been getting a lot
>| of new dealers because of problems with line moves and bad customer
>| service (dealers can't get any straight answers from COPS or ACM
>| regarding the move, many haven't even heard about the move and are
>| getting fail-to-communicates from multiple systems on a daily basis
>| now).  Boy have we heard it all.  It's amazing COPS is as big as they
>| are with such poor technical and customer support for their dealers.
>| Any, why ACM would sell to someone with such a bad reputation is beyond
>| me.  They never even Asked Us.  We get dealers moving over on a regular
>| basis now, they are just fed-up with the problems.  ACM was bad enough
>| (so they say), but COPS taking on ACM is exponentially worse (so they
>| say).  We don't advertise or do any sort of marketing, we just let them
>| come over as they see fit and they wonder why they waited so long.
>| We've had dealers say how nice it is not having constant calls from the
>| C/S for one thing or another (undefined signals, incomplete information,
>| etc.) because we take care of things for them (our supervisors actually
>| Understand the way things work and can handle most any problem without
>| bothering the dealer).
>|
>| I'm not trying to bash or brag, just telling you what I've heard from
>| the Dealers that have switched over to us during the COPS-ACM
>"partnership".
>|
>| Robert L Bass wrote:
>|
>| >>we don't charge the dealer $5.00 for talking to
>| >>their customer directly
>| >>
>| >>
>| >
>| >Wow!  I wasn't aware that there even were central stations that
>| >charge dealers per call.  Which CS does that?
>| >
>| >--
>| >
>| >Regards,
>| >Robert L Bass
>| >
>| >Bass Burglar Alarms
>| >The Online DIY Store
>| >http://www.BassBurglarAlarms.com
>| >
>| >--
>| >
>| >Never underestimate the power of very stupid people in large
>| >groups.
>| >
>| >
>
>
>
>