Re: Contract Central Stations

["Crash Gordon" <webmaster@xxxxxxxxxxxxxxxxxxxxx>]

Read their dealer agreement...there's a scary one.

Maria is a big muckity muck there you know - ran into her at ADI last
summer.



"Joe Lucia" <joe@xxxxxxxxxxxxxxxxxxxxx> wrote in message
news:120ud69ia4jkc5@xxxxxxxxxxxxxxxxxxxxx
| We have hear a Lot of horror stories about COPS Monitoring charging the
| dealer just because the Customer didn't use the Automated System for one
| thing or another.  Or, get this, they will charge the dealer $5.00 to
| update the name or address of an account for the dealer over the phone
| (misspelled name?  better update it yourself online because if the
| Operator has to do it you will get charged.)
|
| I've not personally experienced this, but we've heard the same stories
| from many dealers that are leaving COPS because the are getting
| nickle-and-dimed for every little thing.  Especially since the dealer
| can't control when the customer might call in to the C/S and,
| heaven-forbid, need to talk to a live person for anything other then
| cancelling an alarm.
|
| COPS recently purchased ACM here in Arizona.  We've been getting a lot
| of new dealers because of problems with line moves and bad customer
| service (dealers can't get any straight answers from COPS or ACM
| regarding the move, many haven't even heard about the move and are
| getting fail-to-communicates from multiple systems on a daily basis
| now).  Boy have we heard it all.  It's amazing COPS is as big as they
| are with such poor technical and customer support for their dealers.
| Any, why ACM would sell to someone with such a bad reputation is beyond
| me.  They never even Asked Us.  We get dealers moving over on a regular
| basis now, they are just fed-up with the problems.  ACM was bad enough
| (so they say), but COPS taking on ACM is exponentially worse (so they
| say).  We don't advertise or do any sort of marketing, we just let them
| come over as they see fit and they wonder why they waited so long.
| We've had dealers say how nice it is not having constant calls from the
| C/S for one thing or another (undefined signals, incomplete information,
| etc.) because we take care of things for them (our supervisors actually
| Understand the way things work and can handle most any problem without
| bothering the dealer).
|
| I'm not trying to bash or brag, just telling you what I've heard from
| the Dealers that have switched over to us during the COPS-ACM
"partnership".
|
| Robert L Bass wrote:
|
| >>we don't charge the dealer $5.00 for talking to
| >>their customer directly
| >>
| >>
| >
| >Wow!  I wasn't aware that there even were central stations that
| >charge dealers per call.  Which CS does that?
| >
| >--
| >
| >Regards,
| >Robert L Bass
| >
| >Bass Burglar Alarms
| >The Online DIY Store
| >http://www.BassBurglarAlarms.com
| >
| >--
| >
| >Never underestimate the power of very stupid people in large
| >groups.
| >
| >