Re: Average Response Time

["Mark Leuck" <m..leuck@xxxxxxxxxxx>]

That is the time between getting the signal and calling out, and thats
pretty good

"Joe Lucia" <joe@xxxxxxxxxxxxxxxxxxxxx> wrote in message
news:120vkceccn56fcc@xxxxxxxxxxxxxxxxxxxxx
> Does anyone here use COPS Monitoring?
>
> We have been trying to figure out how they are calculating their
> "Average Response Time" of 12.55 seconds.  They say "Our response time
> is audited by an independent firm." (apparently on a yearly basis) but
> doesn't say what Firm.  They did list the name of the auditor a while
> ago but when we researched it we couldn't find that it acually existed
> anywhere.
>
> I'd like to contact that Firm to find out what the criteria is so I can
> provide a fair and honest comparison to our own response time.  Wouldn't
> you all like to see a comparison to know if 12.55 seconds is really an
> acceptable "response" time or not?  Does "response" mean an actual
> operator picking up the phone and calling to verify or dispatch on a
> signal, or does it mean the operator simply "picked-up" the signal from
> the pending alarm list?  Maybe you COPS dealers could request the name
> of that firm from COPS for me?  I'd be VERY surprised if you can get a
> straight answer from anyone, but there is no reason they shouldn't know
> and tell you since they make such a big deal of it.  Even if you are Not
> a COPS dealer, call them and ask.  Inquiring minds want to know.