Re: What can you say

[Matt Ion <soundy@xxxxxxxxxxxxxxx>]

Robert L Bass wrote:
>>>Why didn't they call the guy who installed
>>>it if it failed in 9 hours?
>>
>>They didn't call me to fix it... I was there to
>>perform scheduled maintenance on other
>>systems...
>
>
> Ah, that explains it.  I was wondering of the customer might be a nut case.

Well...

>>Nobody there even realized it was frozen.
>>Because we ALSO do the maintenance on
>>the older VCR/MUX systems for these sites,
>>most of the managers already know they
>>can ask me about video issues even with
>>the new systems - in the end I had to tell
>>him that he'd have to call in the issue to the
>>proper people himself.
>
>
> You'd think they'd learn to get all their goodies from you and stop wasting
> time / money.

You'd think.

In fact, we may end up supplying and installing the same systems to this
customer, as they've not been happy with the service the manufacturer has given
them (but they love the DVRs themselves).  That's been an ongoing question mark
for a few months now...