Re: How to replace battery

["Robert L Bass" <robertbass1@xxxxxxxxxxx>]

> I didn't say it did... only that the alarmco
> usually services them on routine (or
> emergency) service calls.

Thanks for clarifying.

> Online is not exactly "easily" or readily
> available when the alarm panel is
> squealling in trouble at 4am.

The odd thing is that many times I get calls from people in just that situation.  Since we don't advertise in the YP, they are
clearly searching online.  Perhaps that's because the installing dealer has refused to respond now that they're not paying for
monitoring.  Perhaps it's because they don't want to pay a sevice visit fee.  I really don't know.  What I do know is that these
calls are fairly common.

Once I know that it's just a "Low Batt" trouble, I explain how to stop the beeping and let them place an order for a new battery.
You'd be surprised how many of those customers come back later looking for additional sensors to upgrade their alarms.

> I can see my 87 year old dad getting
> on a ladder to clean a smoke detector
> then freeing out when it goes into trouble.

I don't get many calls from 87-year-olds.  However, this week I have been walking a 67-year-old lady through the process of
upgrading her 1008e system with scores of sensors strung together to a new Napco P9600 system with each detector on a separate
circuit.  She had a little trouble understanding the manual so I'm explaining step-by-step how to do it.

We've had lots of conversations.  In exchange for some of my "extra" support time she's shared a great recipe for cranberry and
chili sauce meatballs.  Hint: the secret is in the lime juice.

>| Also excellent advice.
>
> Yep...I'm full of it! (Excellent advice that is:-))))

Heh, heh, heh... :^)

> Happy New Year!

The same to you and your family.

--

Regards,
Robert L Bass

=============================>
Bass Home Electronics
941-866-1100
4883 Fallcrest Circle
Sarasota · Florida · 34233
http://www.bassburglaralarms.com
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