Re: Problem With ADT System - Need Advice

["Crash Gordon" <webmaster@xxxxxxxxxxxxxxxxxxxxx>]

Cats are very difficult to adjust for, they may need to move the pirs to an
area where the cats cannot get close to them and do more extensive
tweaking - which can be time consuming and a big company like ADT may not
want to spend the time doing this.

When I have a difficult cat situation (if I can't convince the homeowner to
get rid of them:-)  the way I deal with tweaking is I turn on the
Chime/Watch Mode for that device. So the pir will beep the keypad when the
cat trips the pir, then I don't have to actually be there all the time. I
tell the homeowner to watch where the cat is going and report to me when
they hear the keypad beep. We can watch this for a few days, in the meantime
I may put that one particular zone on CS test as well so we don't gather a
bunch of false alarms with the pd.

Then I go out and re-mask, tweak, etc.

But...cats ARE difficult...especially more than one.

<aworkinprogress2112@xxxxxxxxx> wrote in message
news:1166971642.320133.66930@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
| I'm looking for some guidance on a problem I am having with my alarm
| system.  Back in July ADT installed a Safewatch PRO 3000 in my home and
| I've been having false alarms ever since.  The home is a three
| bedroom cape with PIRs and door contacts only; three door contacts on
| the three first floor doors, two PIRs on the first floor which cover
| two rooms each, and one PIR in the basement.  The way the system was
| installed/intended to be used is since there is protection on the
| basement level and the first floor and I arm the system "Away" when
| out during the day and at night because we sleep on the second floor.
| Since this system was installed I have had false alarms just about once
| a month, but ALWAYS when we are away and ALWAYS from one of the first
| floor motion detectors.  I am sure the false alarms are being caused by
| our two cats because we never have a false alarm at night which is when
| the friskier of the two cats is ALWAYS locked in a bathroom or else he
| wakes us up.  In addition, none of the door contacts have ever alarmed
| and the one PIR they do not have access to in the basement has never
| falsed.  ADT came out once and changed the two motions but the problem
| continued.  They came out a second time and agreed the false alarms are
| being caused by the cats but can't seem to prevent these without
| changing the system around.  My argument though is that I paid for pet
| immune PIRs and was told they would not false alarm because of where
| they were being installed; far enough away from furniture where the
| cats could not climb.  One time when they came out they tried
| "masking" the PIRs but said "an elephant could walk by them and
| not set them off" so they didn't do so.  The only option they've
| provided me with now is to change the PIRs to glassbreaks and to put
| contacts on the windows which would cost an additional amount above
| what I wanted to spend in the first place.  I am going to use that as a
| last resort but I really want the system to work as installed so I am
| avoiding that route until I've exhausted all other possibilities.
| Any ideas?  Can I simply replace the PIRs with a less sensitive/more
| adjustable device?  Are other PIRs even compatible with this system?
| Any suggestions/comments would be appreciated.
|