Re: Ranger American yahoos.

["Crash Gordon" <webmaster@xxxxxxxxxxxxxxxxxxxxx>]

Here's the latest from my client:


""Good Evening Rob, and thanks for the info.

In the days since we last corresponded, I've spent a fair amount of effort
trying flesh this thing out for myself, too.  Your friend has given you
pretty good info (meaning Jim Rojas), and the whole situation stinks.

Firstly, you're right about Ranger American, they are an amateurish,
"cookie-cutter" operation lacking sophistication or even basic business
practices.  I won't bore you with a litany of my frustrating contacts with
them up to this point.

I spent an hour or so up at the development yesterday walking through an
identical house now just finishing the framing/wiring phase.  It appears
that the downstairs windows and doors all are pre-wired with standard
magnetic switches, and the upstairs window over the patio roof is pre-wired
as well.  None of the others upstairs are addressed.  Pre-wiring for a
motion sensor in the family room (the cone covering the area from the back
sliding door up toward the front door area).  One keypad in the utility
room.

And one spare wire above the attic access hatch, which is coiled and stapled
to an inside rafter above.

No attention to garage, etc.

It appears that Builder Name is immovable on the pre-wiring, which is
strange in that the sound system subcontractor is allowed to sell and
pre-wire whatever they want.  So... we'll make a serious run at the
construction superintendent late this week or early next.  If he agrees,
I'll pay Ranger American to run whatever additional wires that you advise.

But my hopes aren't high, Rob, because Ranger American really is a company
of losers who give your industry a bad name.  If there is flexibility in the
situation, I'm quite willing to allow them to think that they'll get my
business, and pay them for the extra wiring.  But you are our security man.
Period.

So, I'll need you to simply give us good advice, and reliable equipment.  We
know that we'll need a new panel and two (maybe three) keypads.  We know
we'll want a discreet motion sensor downstairs and up, and glass break
sensors.  Obviously we want to integrate smoke, and hopefully CO.  And some
sort of garage solution.  We may have to simply and reluctantly accept the
wireless approach for some components.

When it's all said and done, we may drink a bottle of wine and throw a PC
1555 into the canal.  We'll spend the money to get a system that affords us
the reliability we always had in the last house (actually this will be the
third house we've done for him in the past 15 years).

So, I'm hopeful that some late afternoon soon we can meet and take a look at
the apartment here, and also run up to the Meritage development.  As always,
I'm most appreciative of your time and assistance.  If need be, I'll pay for
your time to take a peek at the new house (or one like it).

John D ""




"Jim Rojas" <jrojas@xxxxxxxxxxxx> wrote in message
news:U%7Gg.6040$bZ6.4463@xxxxxxxxxxxxxxxxxxxxxxxxxx
| All you have to do is check with a few neighbors that took the option.
|
| 1. They use the DSC PC1555 exclusively.
| 2. They only install 1 keypad most times.
| 3. They only install 1 inside siren, which is looped to an optional
outside
| siren in the garage attic area.
| 4. They do prewire for a motion & smoke, but usually run the wiring to the
| attic hatch nearest the panel.
| 5. The ran a Cat 5 cable to the dmarc or to the home networking box.
| 6. They don't do custom installations. Their technicians would then be
| required to think...which is not allowed.
|
| They run the company like a giant boiler room manned by robots.
|
| Let them install their junk. Then afterwards call a real alarm company
that
| will listen to your needs.
|
| Jim Rojas
|
|
| "Crash Gordon" <webmaster@xxxxxxxxxxxxxxxxxxxxx> wrote in message
| news:44e905a3$0$10300$815e3792@xxxxxxxxxxxxxxxxx
| > An long time client of mine is buying a new home. The builder won't let
us
| > wire it, and they don't offer a prewire only. So my client said fine
I'll
| > buy the system and have my company (us) rip it out when I move in. What
am
| > I
| > getting for my money? No response. What kind of alarm and what
| > devices/keypads. We don't know, you'll have to call the alarm company.
He
| > does, about 10 times. Finally, he gets hold of someone in Florida or
| > somewhere...What am I getting in my new home with the security system
| > Ranger
| > Amercian is installing. We don't know..but's it's full upgradable. What
do
| > you mean, you don't know what you are installing in my home? We'll have
a
| > rep call you. The rep calls and HE DOESN'T KNOW EITHER! My client
doesn't
| > know and can't find out if; they are doing all openings (up and down),
how
| > many keypads, motions...etc..nada zilch.
| >
| > But get this; they will not upgrade. He wants smokes, and CO detector,
| > extra
| > motions, glassbreaks in every lower level room (the way I would do
| > it)...they won't do it and they won't prewire for them either!!!
| >
| > What morons. Just shows you they are interested in the money only, not
| > what
| > the client needs or wants.
| >
| > Looks like they are affliated with ADT too.
| >
| > Portion of client's email to me:
| >
| >  a.. The panel and keypad that they will supply are fully capable of
| > handling any upgrade package that we wish (which I don't believe).
| >  b.. They have no product information on the equipment that they use,
nor
| > can they advise me on how to obtain such information.
| >  c.. Most disturbingly, she also tells me that XXXXX will not allow them
| > to
| > prewire for any upgrades aside from a second keypad at the master
bedroom.
| > This means that any integration of smoke detectors, CO detectors, glass
| > break sensors, upstairs perimeter switches on windows, garage sensors,
or
| > any other items would have to be handled as after-market options between
| > the
| > home-owner and the security company.
| >
| >
| > "Jim Rojas" <jrojas@xxxxxxxxxxxx> wrote in message
| > news:927Gg.4260$JO5.334@xxxxxxxxxxxxxxxxxxxxxxxxxx
| > | Here in Tampa they hire non english speaking imigrants, and pay them
| > about
| > | $7 and hour with no benefits. Many of them also drive their own
personal
| > | vehicles.
| > |
| > | Jim Rojas
| > |
| > |
| > | "Crash Gordon" <webmaster@xxxxxxxxxxxxxxxxxxxxx> wrote in message
| > | news:44e8f6f4$0$3576$815e3792@xxxxxxxxxxxxxxxxx
| > | > One word; Sheesh!
| > | >
| > | >
| > | >
| > |
| > |
| >
| >
|
|