Re: False alarms

["Al Colombo" <securitymission@xxxxxxxxxx>]

I guess I'm one of those "old bastards," too :-).

My involvement in the field was from 1974 through 1990, then from 2001
through Oct. of 2004.  You know the rest I suppose, but the false alarm
issues really haven't changed much from my vantage point.  Most of them
are caused by people who either don't care or who don't understand
their system well enough.

Alarm companies really should take more time to train their clients,
but let's be honest, the smaller firms usually do a good job of
training because their focus is on personal service, personal
relationships.  The bigger firms give their tech crews a daily quota,
which does not allow much time for end user training--sad to say.

I'll read the report and then I'll come back and comment.  I just had
to confess to the world that I'm on "old bastard," too :-).

Al


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