Re: Paying customer wakes up to CF alarm every morning

["Crash Gordon" <webmaster@xxxxxxxxxxxxxxxxxxxxx>]

Because they are still mucking about trying to make it report over Vonage.
Tell them to just program it as a non-reporting alarm system...that's the
only way...unless their systems cannot be made local.



<brettjbyers@xxxxxxxxx> wrote in message
news:1129350443.001917.16050@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
| Unfortionately.... I am back.  First a quick recap since there are over
| 85 responses then I will update you on the status.
|
| Recap: My Brinks alarm was installed in 2002. I paid a fair price for
| it (including numerous motion, heat, fire, panic/pendant, remotes,
| door, latchkey, and glass break sensors) and have paid my $35/month
| monitoring fee every month since installed. About a year ago I switched
| to Vonage. Deep breaths those passionate about VOIP-  my wife is from
| London and our phone bills were $100-$200 a month so paying $25 for
| vonage was verrry apealing so please cut me some slack.  So I put my
| vonage and cable modem on a backup power supply and accepted the risk
| that an legitimate alarm even would happen (first of all, very
| unlikely) AND this would occur at the same time I had an internet
| hiccup on very reliable pinned up connection.  Yes it could happen, its
| risk versus reward. Who would have thought I would be where I am today,
| but before I get to that... I chose to accept the risk, so let me move
| on.  The VOIP connector was installed and everything "appeard" fine.
| Skip forward.... Earlier this year I starting getting either CP or CH
| errors (cant remember which came first). Every night my alarm would
| start beeping that it could not communicate.  Many service calls, no
| surprise vonage to blame but the Techs said they could sort it out so I
| kept paying my monthly fee and let the have a go. Many service
| appointments later, no dice.  Skip forward another 4 months to
| September 05 when I received a letter about configuration settings for
| vonage users.  Again, all this time I am happily paying my monthly fee
| since I chose to move to vonage. I call brinks and they didnt have any
| "new" info, they were just reminding of the vonage policy we all have
| read. But they want to send someone out, so they do.
|
| Update: I speak with the local manager and tell him if the system can
| not be monitored that is fine I will keep paying monthly but STOP the
| BEEPING!  It starts every 24 hours and drives us nuts!  They come out
| and install a new board but can't get the system talking over vonage
| (no biggie) but say the beeping will stop and CP and CH are gone from
| my display.  Yipee!  Next morning.... CP beeping is back.  Spoke with
| local manager, says what they did should have done the trick but the
| tech is coming back again to make sure the CP error will stop. Next
| day.... ITS BACK!  I did not read about the #99 trick until now but I
| am not sure I want to have them come out again. I have worked with the
| local manager and the tech has been out twice in two days... with the
| sole mission of stopping the CP error even if they can not get it to
| monitor.  Even though I a to blame for switching to vonage (reminder: I
| am moving in a few months and will have an alarm analogue line in the
| new house which is why fixing the root cause or installing a line here
| is not something I want to do) for my $35 a month today and over the
| past three years all I want is for the CP beeping to stop.  I feel like
| I am in an episode of lost with the Dharma experiment.  I better get to
| sleep, the beeping will be back on schedule in the morning.
|