Re: Paying customer wakes up to CF alarm every morning

["Crash Gordon" <webmaster@xxxxxxxxxxxxxxxxxxxxx>]

well, we've always known she's annoying...now we know why...she can't read.



"JoeRaisin" <joeraisin@xxxxxxxxxxx> wrote in message
news:YQp5f.21833$nE2.16202@xxxxxxxxxxx
| Haven't you read the posts?
| He WANTS to pay for monitoring that he doesn't have so he can carry his
| contract over to his new house "with real telephone service" and all he
| wants is to have his system programmed to not call out.
| On the systems we install that is as simple as zeroing out the receiver
| line numbers.
| He is not complaining that Brinks can't get his system working with
| vonnage - he accepts that as a given.  He accepts his responsibility in
| the issue in that he is willing to pay for a service he can't receive
| since it is his fault he can't receive it.
| At this point our manager give him such a credit - but with our company
| it never would have gotten this far.
| Either Brinks needs a better training program or they need to get better
| gear.
|
|
| Jen...tel wrote:
|
| > Why should he get a big credit?
| > Would you give a big credit if the alarm didn't work for 6 months cause
| > they took out their doors and windows?
|
| We would if they kept calling and asking to have the zones deprogrammed
| and we kept screwing it up.
|
| > Would you give a credit for an alarm not used for a year if they forgot
| > the code?
|
| We would if they had called time and time again to get new codes
| programmed and we kept screwing it up.
|
| > You wouldn't dream of it.  So what's so diferent fom those and
| > disconnecting phone service?
|
| I would agree with you IF he changed to vonnage and was simply
| complaining that Brinks couldn't get his system to work with it... he
| takse that as a given and accepts his responsibility in it.  He just
| wants the system programmed locally until he is out of this house.
|
| > He shut off his phone service and caused the alarm to have problems,
| > that's his fault.
|
| He accepts that.
|
|   Read his post and he still referes to his vonage
| > crap as phone service.  Slap him about the head and tell him to cancel
| > his cable service, and get is alarm working the correct way, but you
| > bait him on just because it's a big company.
| > You would be crying a fit if every one of your customers asked you to
| > cancel service and give a credit if they decided to cancel their
| > electricty.
|
| Apples and oranges...
|
|  Oh no I forgot, you would run out and buy them a generator
| > and bring gas over every week so you look good to them.  You're not
| > fooling anyone.
| >