Re: Problem with ADT Security Company

["Jim" <alarminex@xxxxxxx>]

Bob Worthy wrote:
> So in closing, what I am hearing is that, the auto renewal clause is not the
> problem. What you have a problem with is that you are seeing a couple of
> companies that have abused of the clause. But, if administered simply as
> intended, it can be a good advantage for both the customer and the company.
> As you said, benefit given benefit received. I has worked for me.
>

Just thought I'd add to this thread by saying that in NY, we are
required by law to notifiy the client by certified mail, between 45
days and 30 days prior to the renewal of a contract, that it will be
automatically renewed if we don't receive a response prior to the end
of the agreement. I too, hold the prices during the term of the
agreement. The agreements are for 5 years initially and one year terms
there after. If the client wants to "lock in" a fixed price for 5 more
years, he can. If not, he's subject to price increases annually. Also,
I've never enforced a contract on any client. Contracts are simply to
build equity in my business. In my opinion, anyone who doesn't take
advantage of something as simple as this and can't see the advantage of
doing it, over the short term advatage of "not" doing it, simply to use
it as a sales tool, deserves the consequeces.

Here's a challenge,

Is there anyone here, who participates in the group, who treats their
clients the way Campbell says they do? Is there anyone here who "hides"
their renewal clause in their contract? Is there anyone here who
doesn't tell their clients the term of their contract? Is there anyone
here who has maliciously persued a client who was in good standing and
forced them to complete a contract, simply because you could? Is there
anyone out there who raises their prices during a contract and their
contract "forces" their client to accept it? Is there anyone here who
doesn't allow their clients a grace period to read the contract so they
can cancel?


Hmmmmmmmmm?

I'd go on, but I'm pretty sure this should give "someone" a better
picture of what the "real world" is all about.