Better Late Than Never - But The Alarm Tech Is Sleeping Good !

["Sonicduck" <jones1019@xxxxxxxxxxxxx>]

Angela, who owns a small retail store in Banning, CA, writes:
On 08-10-00 at about 6:13a.m., I received a call from ADT stating "the
store alarm had went off and entry showed at zone 1 front door". I
asked if the police been dispatched and the lady said yes. Because i
was at least 40 minutes away, I called the police department and the
officer told me that the burglary occurred the night before and the
alarm company said they could not reach me, so the police secured the
building as best possible.

When i arrived and went inside the business had been burgularized and i
called the police out so they could take a report. The officer told me
again that this occurred the previous night and the alarm company said
they had no way of contacting me. I told the officer that three
different telephone numbers are listed with the alarm company.

The loss was estimated at about $1,000.00. I then called ADT to find
out why I wasn't notified and spoke to Marty. She said I was paged and
no return call came in and then she connected me with Kim who read over
the log and said that proper procedure was not taken, all the contact
numbers listed should have been called.

Kim said she did not know the procedure to be taken next but there are
some people who need to be trained on this type of situation.

The business remained open all night long. The front door was standing
wide open, a person passing by called the police and notified them the
door was open again. The economic damage is loss of inventory and
fixtures needed to operate the business.