Lying Sacks of .....

["Sonicduck" <jones1019@xxxxxxxxxxxxx>]

Vincent of Lincoln Park, MI, writes:
I had ADT install a security system in two of my houses. They were both
faulty. Neither house was being monitored. After months and months of
calling them with my complaints they finally agreed to remove the
systems and release me from my contract and also to refund all monies
paid. I even have a letter from the company president that states this
and it is dated March 8, 1998.

Even after the system was removed they still kept taking the payments
out of my bank account. They did this for many months. Also the police
were sent to my house for no reason and I was charged by the police
dept. for a false alarm. I am a diabetic and the stress and frustration
has aggravated this condition.

I try calling and they tell me they will settle this matter but after I
hang up the phone I never hear from them until I call again and get the
same response.

Vincent should stop calling and start writing. He can send a certified,
return-receipt-requested letter, reminding ADT that it has previously
agreed to refund his money and stating that if he does not receive
payment within 30 days he will institute legal action. Ideally he
should include a copy of the letter he received from ADT. If ADT
doesn't pay up, Vincent can sue them in Small Claims Court.