Re: Customers NEVER Actually Own Their Own Equipment !

[Frank Olson <Use_the_email_links@xxxxxxxxxxxxxxxxxxxxxx>]

Sonicduck wrote:
> ADT Security Victoria B.C.
>
> When I first had my ADT system installed the sales rep clearly stated
> to me that when i complete my three year contract I could choose not to
> renew and I would own the equipment. After three years of hell with ADT
> (system never worked, they had wrong contact numbers, pet sensitive
> motion sensor was not pet sensitive..and on and on i could go) we
> fullfilled our end and definatly wanted to not renew.
>
> We were then informed that ADT will be sending a teck out to remove the
> system because they still owned it. I would not let then into my house,
> so ADT called into my system and erased the programming. In so doing
> this they also disabled the smoke detector which was part of the
> system. They did this without notifing us....so if a fire started ...I
> guess ADT would not care if we died in it.
>
> As for the system never working correctly, their excuse was that the
> sales person we had, had been let go because he was selling system
> setups that would not work properly(our system was suppose to be
> partitioned to supply a suite in our house as well as our upper
> residence),Well i happened to go to a home show today and guess who was
> working their table? you got it the sales person who we had been told
> was "fired". We got a security system to keep the crooks out and it
> turns out ADT were the biggist crooks of them all.
>
> P.S. if i never owned the equipment, when I add up the installation
> recipts they must charge their install tecks out at over $125 an
> hour.Also in my city the police have stopped responding to home alarm
> systems due to too many false alarms. This happened with 8 months left
> in our contract.
>
> ADT answer to this was to try and charge us an additional $25 a month
> on top of the $32 i was allready paying to have a private security
> company respond if there was an alarm. I refused to pay the additional
> fee since that was what the original $32 contract was for. So for the
> last 8 months of the contract I had to pay ADT for what amounts to no
> sevice.
>
> Jody R
>



Hey!!!  I know Jody R. and she was never an ADT customer!!!