Re: Why Don't You Like DSC? (Addressed to those that don't.)

["Mark Leuck" <m..leuck@xxxxxxxxxxx>]

"Robert L. Bass" <robertlbass@xxxxxxxxxxx> wrote in message
news:65edneXfoaCEKBnfRVn-tQ@xxxxxxxxxxxxxx
> > I agree 100% with you on this one Mark.
> > Although downloading is a great convienience,
> > I believe it has become an easy way out...
>
> You do realize that Leuck's major job function is downloading panels he's
> never seen, don't you?  That's not a flame; just an observation based on
his
> own statements.  As to downloading being easier, how is that worse?  It's
> easier to bring your tools to the jobsite in a truck than on foot.  Does
> that make walking across town a better choice?

I do download panels I've never seen however I know how to keypad program
them all if needed which was my point

Also downloading is not my major job function, neither is tech support

> There are people here who install for a living.  Others mostly just
download
> from behind a desk.  Some of us do tech support and/or sales.

And many of those tech support/sales guys apparently know nothing about
keypad programming

> I usually employed only two techs (small company).  Someone carried a
laptop
> on every installation and service call.  It was one of the job tools.

I also carry a laptop on every installation I do these days however it's to
access pdf's while KEYPAD programming not for downloading

> > Downloading a panel without ever seeing the
> > job, in my opinion is a sin!...
>
> I wouldn't go that far.  Leuck can be pig-headed but don't call him a
> sinner.  :^)

No thats okay, if you knew me you'd say I was a sinner

> Same here, except if a client wanted code changes and was uncomfortable
> doing the keypad programming we'd do it for them (for free) from the
office.
> It's good customer service doing little things like that as a courtesy.

I've yet to be able to walk a customer through code changes on DSC, Ademco
or ITI/Caddx products, mostly because they are extremely easy to do

Can't say that about Napco

> > It is just plain faster and less hassle...
>
> That depends on the panel.  With Napco I can make a few mods to the
client's
> account, select "one-step" download and go on to another task in less time
> than it takes to walk someone through keypad programming.

In the 2 minutes it requires just to connect to any Napco panel I'm already
off the phone after walking them through it

(time it sometimes, thats how long it takes)