Bassburglaralarms.com & Bass-home.com BBB problems ONCE AGAIN

["Group Moderator" <GroupModerator@xxxxxxxxxxx>]

http://www.bass-home.com  & http://www.bassburglaralarms.com

BBB files, this company has an unsatisfactory record with the Bureau due to
an unanswered complaint. bureau.

See it here:
http://www.clearwater.bbb.org/commonreport.html?bid=41001663

Robert  L Bass

This is the same guy that like to **DOUBLE DIP** your credit cards.

Bassburglaralarms.com- Screws yet another customer BBB Complaint Filed


From: "loops" <franklupo2@xxxxxxxxxxx>
Subject: Re: Bass Alarms
Date: Thursday, March 10, 2005 8:23 PM

When should I expect to see a refund on my credit card? I tried to call
and email but your phone appears to have a bad connection and or is
busy. Via email, I am just getting your auto reponse.
Thanks


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From: "G. Morgan" <alarmprosnail@xxxxxxxxxxxxxx>
Subject: Re: Bass Alarms
Date: Thursday, March 10, 2005 8:34 PM
Subject: Re: Bass Alarms
Newsgroup: alt.security.alarms

=> loops <=  wrote:
>When should I expect to see a refund on my credit card? I tried to call
>and email but your phone appears to have a bad connection and or is
>busy. Via email, I am just getting your auto reponse.

<sigh>
Join the others here:
http://complaint.bbb.org/

It's a real shame all of Bass's customers have to come here to contact him.
That makes it everyone's business.
-Graham
Remove the snails to email


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From: "loops" <franklupo2@xxxxxxxxxxx>
Subject: Re: Bass Alarms
Date: Saturday, March 12, 2005 7:11 AM

I am sorry, but I to travel. In fact I was in four states in 1 week and
I have medical emergencies, and I had food poisoning. I understand we
are all busy and have issues, but this is not acceptable. I have called
you several times, but get a busy signal. I have emailed you and get
the auto-response. I have faxed you. The fact that I am writing this is
way too much. I also apologize to this group for having to communicate
to this vendor via this group. It is just unreasonable how difficult this
is.

As we are all aware we use email to handle such items, the facts are in
black and white.

Here is the deal-
Please see your packing slip for this order #158981 from your supplier
in the North East. Line item #6 shows an ELK-1280 was shipped to me.
Now review my order #4623BB- Line item #6 [#ELK-12250] ELK-12250
Battery: Rechargeable, 12V, 26AH 1 x US $43.50 = US $43.50.
Now the price difference between these two products is what I am asking
for. It really requires no more... Please subtract the difference and credit
my account. Since I am sure that this will continue I have, I contacted the
BBB of
West Florida and this is my Complaint 1835930 for your records. I had the
2nd issue
of double billing taken care of by my credit card company within 24 hours.
They recommended I send the battery back for a full credit. I think we can
take care
of this by making the adjustment. By doing the full credit, would cost me
the shipping.
Thanks
Frank


--------------------------------------------------------------------------------

From: "Frank Olson" <feolson@xxxxxxxxxx>
Subject: Re: Bass Alarms
Date: Saturday, March 12, 2005 9:04 PM
"loops" <franklupo2@xxxxxxxxxxx> wrote in message
news:1110629487.672956.93700@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx


 The fact that I am writing this is
> way too much. I also apologize to this group for having to communicate
> to this vendor via this group. It is just unreasonable how difficult this.

 I agree that it's unreasonable.  There's also no need to apologize to us.
We all recognize (from past transactions Robert's been involved in) that
this Newsgroup is the only really effective way of communicating with him.
If he spent less time promoting his online business in Newsgroups while
deriding others in the trade, and more time *servicing* his customers he'd
be far better off.  What's really funny is that he's always quick to judge
others based on little more than pure conjecture and almost no first hand
knowledge of the individual or company he's slamming...



http://www.AlarmSuperStore.com
"Your One Stop Alarm Shop"


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