Re: Small alarm company vs BIG

["Robert L Bass" <sales@xxxxxxxxxxxxxxxxxxxxx>]

"J. Sloud" <jsloud2001@xxxxxxxxxxxx> wrote in message
news:vld0315m7l361686fiko1fj3alulg0p4nk@xxxxxxxxxx
> On Wed, 9 Mar 2005 11:23:29 -0500, "Robert L Bass"
> <sales@xxxxxxxxxxxxxxxxxxxxx> wrote:
>
>>> All of the issues you describe in your
>>> original post are violations of company
>>> policy...
>>
>>I believe that is true, Mr. Sloud, but keep in mind that this gentleman is
>>probably dealing with these so-called "authorized dealers" who have done
>>so
>>much to destroy the reputation of your company.  I have no doubt that ADT
>>corporate jobs are done to a much higher standard than many of these
>>"dealers."  Don't you agree?
>
>
> Could be.  Of course, ADT only provides monitoring and repair service
> to these accounts, and if they are found to be faulty, the dealer is
> charged back.  This was a bigger problem until ADT revamped the dealer
> program a year or so ago.  I've noticed far less dealer issues since
> then.  It's really all a product of the low down/ zero down mentality
> which, thankfully, ADT corporate has decided to abandon.  They are now
> competing using the same strategy as many of the local guys.  Sell a
> good quality product, do a good installation, and provide good
> service, and charge more for it.  Corporate is no longer doing zero or
> low down lease deals.  They're trying to incease revenue per user by
> upselling more equipment and more services.  They're also pushing
> employee retention and training salespeople and techs like never
> before.  It used to be only commercial salespeople got any training,
> but in my area alone, I've seen two trainers in the last month
> teaching residential salespeople.

That's good news, J.  Hopefully they will eventually weed out the remaining
bad apples.  FWIW, although as you well know I've no patience at all with
some of the fast-buck operators in the "dealer" program, you have
consistently demonstrated professionalism and what I take to be a sincere
desire to see your company improve.  I've no problem with ADT corporate
anyway, although they do beat me on government sales from time to time.  :^)

--

Regards,
Robert L Bass

=============================>
Bass Home Electronics
2291 Pine View Circle
Sarasota · Florida · 34231
877-722-8900 Sales & Tech Support
http://www.bassburglaralarms.com
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