Re: CADDX NX-6 question from homeowner

["alarman" <alarman2000@xxxxxxxxx>]

Mark Leuck wrote:
>
> Then again the panel may not even be locked out and he's just doing it
> wrong, when someone posts here about being locked out of a panel they
> can pretty much say anything or at least leave out several details, I
> tend to take the opposite opinion that you do RH on these things

I agree. Twice this year I've had calls from people moving into homes where
I installed the system, but wanting to bring their old alarmco with them.
They say their installed told them the panels were "locked out", and would I
furnish the installer code so they can take it over. The fact is that
neither panel was locked. Either the installers didn't know how to default
it, or they were too lazy to reprogram it. I offered to return the installer
codes to default by d/l, but neither panel was connected to the phone line.
Trying to explain all this to the new homeowner is like talking to a wall.
One of the alarmcos called and gave me attitude; said their installer had
been doing this for 12 years, and knew the panel was connected to the line,
what was I trying to pull? I finally drove out to one house out of
curiousity and found the phone line disconnected at the protector. Their
"experienced installer" saw my RJ31X at the panel and just assumed the phone
was connected. I tried to explain this to the homeowner, and got a bored
look. I should have left, but I connected the line and explained that now
even the other company's "expert" should be able to get the system on line.

You're welcome.

The other call came just the other day. My customer moved last year, and my
attempts to contact the new homeowner were unsuccessful. Of course now the
system is in trouble, so it's suddenly my emergency. The keypad is beeping,
and their friend is there working on the system. He's "familiar with alarm
systems", and "needs me to unlock the system so he can work on it". Again,
attitude,   from the homeowner this time. "No, I didn't lock the panel, no I
won't give you my installer code, but I'll try a d/l when I get back to the
office." More attitude, apparently that's not quick enough "service" on my
part. Later tried to d/l, but no phone connection. Called the homeowner to
explain, she wants to put her  "technician" back on the phone so I can walk
him through the default/reprogramming/troubleshootin process. Yeah, right.
js