job coordinator/scheduler?

["JW" <golf4nospam@xxxxxxxxxxx>]

HI,
We currently have our installers also act as project managers. It's nice
because it gives them more control and keeps them in the loop with all
facets of the project. They do their own scheduling and coordinate with
sales reps, customers and sub-contractors. They have in-house support for
some tasks but still have a lot on their plates.

We're looking at assigning an in-house person to help with the
scheduling/paperwork. How do most of you handle this? In theory, it would
seem to help the installers work more efficiently - but I wonder if it
doesn't often result in duplication of effort? The scheduler has to call the
installer to verify and then the customer and then confirm to the installer,
etc... does throwing another person in the mix streamline it - or make it
more cumbersome? Would appreciate any experiences/ideas  you're willing to
share to promote efficiency/productivity.

Thanks!