Re: DSC 5010 Communication Problem

["R.H.Campbell" <rh.campbell@xxxxxxxxxxxxx>]

Allan, that seems to be DSC's standard answer. I really don't think they
know why this is happening .

I have been experiencing the same thing much more often lately, and I can't
figure it out either. I do believe it is either because I may not have the
latest software drivers, or because I'm communicating on a line with too
much else on it. I found when I switched to my dedicated fax line and off
the previous line with half a dozen phones on it, the problem largely went
away, but not totally...

I can't say for sure, but it seems connecting with their panels and not
being kicked off because the panel and modem can't handshake, seems to be
dependant on a VERY clean line with little else on it. Try making sure the
line is free of any other connecting points or telephones...

That's all I can figure out. And my partner company who uses only DSC panels
sees the same thing, so I know it's not just me...

RHC


"Allan Waghalter" <awaghalter@xxxxxxxxxxx> wrote in message
news:14Nnf.3841$rq3.538@xxxxxxxxxxxxxxxxxxxxxxxxxxxxx
>I did a takeover today on a 5010.  It is a brand new unit, version 2.0 and
>I have the appropriate software, however, I can connect, but the panel does
>not send data and the connection aborts.  Tech Support thinks its a noisy
>phone line, but it sounds perfectly clear to me.  It is also a fully
>dedicated pots line just for the alarm system.   Any ideas?
>


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