Re: OT : Scan - sold me USA drives

[Tim Hawes <timsyahoo@xxxxxxxxxxxxxx>]

:-(((

Devil is in the detail as always, but if advertised as having
"manufacturer's warranty" then that is what you (and I) should
expect.
Would you have bought if they were advertised as "3 year warranty
provided
by Scan" ??
Perhaps a case for the Advertising Standards Authority, or local CAB ?

DSR should not be an excuse for misleading advertising.

Cheers,

Tim.


On Mon, Sep 6, 2010 at 4:32 PM, Paul Gale <groups2@xxxxxxx> wrote:

> It's not good is it.
>
> Personally, I'd return them as I value the WD warranty process, having
used
> it many times and getting easy advance replacements. I wouldn't trust
Scan's
> 3 year warranty in this case.
>
> Paul.
>
>
>
> -----Original Message-----
> From: ukha_d@xxxxxxx [mailto:ukha_d@xxxxxxx] On Behalf Of
> Gareth Cook
> Sent: 06 September 2010 15:11
> To: ukha_d@xxxxxxx
> Subject: [ukha_d] OT : Scan - sold me USA drives
>
> I bought some new hard disks from scan.co.uk, advertised as having a 3
> year manufacturers warranty. When they arrived, the Western Digital
system
> told me they were out of region and have no warranty. A quick call to
WD
> confirmed they are drives from the USA (so grey import).
>
> I've asked scan to come and get them, and here's their response :
>
> I can confirm the drives are covered by a 3 year warranty via Scan in
the
> UK, so this fulfils any and all of our legal obligations, manufactures
are
> not obligated under UK law in any case only we are.
>
> Should you not require the drives, they can be returned under the
Distance
> Selling Regulations, however, this will be at your cost and not at
Scan's.
>
> Is this nonsense ???
>
> Thanks
>
>
>


[Non-text portions of this message have been removed]



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