Re: [OT] Virgin Sodding Media

["domdevitto" <dom@xxxxxxxxxxx>]

All comments are mine, don't represent VM, yada, yada, but as all VM
employee's are passionate about customer service....

--- In ukha_d@xxxxxxx, "Tim" <tim@...> wrote:
>
> Sorry for the OT post but this is driving me crazy.
>
> I am now the proud owner of 3 cable routers for a VM BB account.  The
STB (SMT-2100C) is fine and any machine connected to its ethernet port
works fine.  The netgear router completes its wizard and says it is
connected, but nothing can connect through it (wired or w/less).  The other
routers behave similarly.  I spoke to VM "Tech Support" and they
told me I needed a modem as well as the STB - I can't find out if this is
true but can't believe it is.
>

Hmm, what you describe above won't work, as you've found out.
So I guess Tech Support appear correct - agreed?

If you're a new customer, they should install a working solution.
If you're an existing customer, as with anything, messing with something
you don't understand isn't a recipe for success.
I suggest you ask VM to fix things - they will help, probably sending you a
shiny new CM which can do over 50mb/s, rather than a 2100C, which isn't
capable of over 2.

You're probably paying for more than 2mb/s, so Tech Support are trying to
ensure you not only get online, but get online at the speed you're paying
for.  This is obviously very different non-cable providers, who charge the
same for 2.5mb/s as 8mb/s, and generally 'online' is good enough for
them....

> For the record I have tried spoofing the MAC address of the STB in the
router (NTL help says its not necessary) but that didn't work either.  I
can't think of anything else other than buying more routers - if anyone has
any ideas I'd be happy to hear them - unless they are the type of idea
along the lines of "sod off and do your own tech support" in
which case thanks, but I already had that one.

Again, what you describe won't work, but please don't buy more routers,
call support instead.  Really.  Honest.  They do this thing all day, and
their measured on getting it 100% right, first time, every time....

If you email me off-list, I'll explain why - but VM tech support really do
seem right......

Dom
PS. There is a VM forum for reporting problems, if you prefer, and VM staff
follow up on the posts (like a 'batch' tech support).  This isn't as good
as interactive/phone support, but if you don't/can't call, this is another
option.



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