Re: Re: [OT] 3G iPhone available for pre-order

[Dave Ward <DFHWukha@xxxxxxxxx>]

O2 shop is back up,   provided you want an 8GB

Stuart Poulton wrote:
> Not looking too good
>
> http://www.theregister.co.uk/2008/07/07/o2_apple_3g_iphone_upgrade/
>
> "Which I did," said Reg reader Carol Dew, "only to be
advised that they
> couldn't take telephone orders until Friday, and they were very sorry
> for the inconvenience, but they had 2000 other people just like me
> calling them this morning, and their managers had advised them that
the
> site was overwhelmed. Because they didn't anticipate the demand. But
> when I asked how many iPhones were in stock, since I was afraid they'd
> run out before I could order mine, I was told that they'd asked
> customers to 'register their interest' on the website (did that; hence
> getting the text this morning). And that every time someone registered
> their interest, they ordered in an iPhone for them. Yet they didn't
> anticipate today's demand."
>
> S
>
>
> On Mon, 2008-07-07 at 11:14 +0100, Paul Gale wrote:
>> But that would be rather silly to be complacent like that - it
still adds up to a bad customer experience which matters a huge amount over
the long term...
>>
>> Paul.
>
>
>
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