RE: Re: Clipsal Ulti

["Nigel Giddings" <nigel@xxxxxxxxxxxxxx>]

Stephen,

I have to ask...

How often you ask for technical support from an electrical wholesaler ?

I would not ask a wholesaler for technical support about a product no
more than I would ask a plumbers merchant about a boiler or an aerial
wholesale outlet about a SMATV system. Yes I do visit all of these types
of places far too frequently at the moment.

I think the days of the guy behind the counter knowing how the stuff he
sells really works are fading fast.

Nigel

-----Original Message-----
From: Stephen Jones [mailto:ukha@xxxxxxx]
Sent: 28 March 2006 22:05
To: ukha_d@xxxxxxx
Subject: RE: [ukha_d] Re: Clipsal Ulti

You may well find that electrical wholesalers of "standard"
Clipsal
items
know very little of the CBus range and probably don't have pricing to
hand
either. Certainly I wouldn't expect them to hold stock. Simply put its
not
items sold regularly over the counter. Most people using/installing this
kit
probably don't buy it too regularly (i.e. 2-3 times per week) and would
be
asking for technical support that counter staff are unlikely to be able
to
give.

Of course there's the question of the pricing... which was what started
this
discussion. I too wish the UK CBus prices were cheaper as I know we
could
sell a lot more of it if Clipsal reduced their prices. Unfortunately the
prices seem very unlikely to fall unless the demand reduces
significantly.
That said every reseller/distributor has to decide at what level to sell
the
product to be able to cover all their own costs.

Stephen



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28/3/2006