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Re: Re: E****** apology
On Thu, 2005-11-24 at 10:15 +0000, patrick_o_matic wrote:
> Or - playing devil's advocate and speculating wildly - maybe
they just
> didn't have any visibility of the scale of the problem
themselves
> (because they didn't/don't have the right tools in place)?
>
> Patrick
very true Patrick, and one of the reasons I'm actually pretty laid back
about this - I'm not looking for an eclipse alternative, nor when it
comes down to it, looking for any sort of monetary solution...
what I am doing is writing to them (in ye olde paper format ;)) and
explaining that as a long term customer (heck, I was one of their
broadband champions, and eclipse helped with leaflets etc to get my
exchange enabled!) I'm more upset by the poor customer service than I am
about the technicalities of being offline for a few days.
everyone makes mistakes, it's how you handle them that matters, and I'm
not ready to give up on eclipse just yet.
Ian.
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