RE: [OT] - ish BT Caller ID now free

["Bricknell, Tony" <tony.bricknell@xxxxxxxxxxxxxxxxxxx>]

I called BT to talk about this.  Third department I was sent to (a UK call
=
centre!!) seemed to know what they were talking about.  How wrong I was.

Their recommendation - cancel the 'pay for' CallerID, give it a day and
the=
n sign up for the Privacy @ Home package.  So, a day later and entering my
=
details on their web site "I'm sorry we cannot process your request. 
You h=
ave an outstanding Network Service order on your account.  Please come
back=
in one week."  Me =3D not happy.

A day later, I call the Privacy @ Home activation number.  BT woman yaps
on=
forever about the service and then says "you may already pay for
CallerID.=
By signing up to Privacy @ Home, this service will become free."  Why
did=
no one in their call centres know this! Aggghhh....

So, here I am, one week later and still without CallerID.  I'm going to
cal=
l them again tonight to try and see what's going on.  I don't hold out
much=
hope.

-----Original Message-----
From: ukha_d@xxxxxxx [mailto:ukha_d@xxxxxxx]On Behalf Of
stephen@xxxxxxx
Sent: 12 July 2005 14:22
To: ukha_d@xxxxxxx
Subject: RE: [ukha_d] [OT] - ish BT Caller ID now free


>Superb, just swapped out my CallerID package for BTPrivacy online. The
onl=
y thing I am paying BT for now is the line
>rental. That is another =A320 a year in my HA kitty or beer kitty
dependin=
g on how I am feeling. Yipee!

I want to do the same thing, but want to know how best to actually do
it...=
. Was this easy to do?  Can you do it via the online account system? Is it
=
best to sign up to Privacy before cancelilng the CallerID package?  And am
=
I likely to suffer any period without service?

Thanks,

Steve
(You would think these were simple questions, but I couldn't get a
straight=
answer out of BT when I asked)