RE: Re: [OT] ADSL - Moving to new IPS (NOT migrating)

["Jon Whiten" <jon@xxxxxxxxxxxx>]

Mark,

My experience was similar to Patrick's.  Fortunately, although the whole
process took around 6 to 8 weeks (with hours [not joking here] on the phone
to BT), I only lost my ADSL for 4 or 5 days.  I was finally able to
re-order
from Zen on the same day that the BT ADSL "went dead" and I was
up and
running with Zen ahead of schedule.

Regards

Jon Whiten
http://www.whiten.co.uk
-----Original Message-----
From: Mark McCall [mailto:lists@xxxxxxx]
Sent: Monday, September 27, 2004 12:59 PM
To: ukha_d@xxxxxxx
Subject: RE: [ukha_d] Re: [OT] ADSL - Moving to new IPS (NOT migrating)


> Yes. It was painful. BT are spectacularly inefficient at processing
> the disconnection order - they said it would take at least 8 days to
> action, and managed to lose the order twice, so the whole
> disconnection process took over a month.

Hmm, not what I wanted to hear :(

> Do you only have one analogue line at your business premises? In the
> end I ran out of patience with BT and I had the new provider's ADSL
> installed on a "spare" line, and terminated the original
ADSL contract
> on the primary analogue line independently.

We did that when moving from ISDN to ADSL.  But this line is our published
Fax line too so we can't really do that this time :(

Thanks

M.