Re: [OT] ADSL - Moving to new IPS (NOT migrating)

["Patrick Lidstone" <patrick@xxxxxxxxxxxx>]

--- In ukha_d@xxxxxxx, "Mark McCall" <lists@a...> wrote:
> We currently pay BT (in work) =A329.99 a month for 512K plus =A310 for
a
single
> fixed IP.
>=20
> I can get 1meg and 6 IPs off eclipse for =A332 a month.  BUT, we were
one of
> the first ADSL installs here and it was not a "wires only"
install
but an
> engineer job so I cannot "migrate" from BT to Eclipse.
>=20
> Which means a weeks break in service as I have to cancel BT and have
it off
> the line completely before Eclipse will accept the new order...and
then it's
> 5 working days minimum before it turns on.
>=20
> Has anyone else been thru this?  Is there a better way?
>=20

Yes. It was painful. BT are spectacularly inefficient at processing
the disconnection order - they said it would take at least 8 days to
action, and managed to lose the order twice, so the whole
disconnection process took over a month.=20

Do you only have one analogue line at your business premises? In the
end I ran out of patience with BT and I had the new provider's ADSL
installed on a "spare" line, and terminated the original ADSL
contract
on the primary analogue line independently.

Patrick=20