[OT] Pan-European call system

["White, Peter" <peter.white@xxxxxxxxxxxxx>]

Guys

Totally OT, but I'm sure someone will be able to help.

In short, I've got a call centre in the UK, and satellite centres in
Germany
and France (with more coming in the Nordics).  At the moment, they're all
totally disconnected from each other, and we just have local numbers in
each
country diverting to the relevant call centre.  However, if we need to xfer
a call to France, we can do that, but at that point, the call is lost if
the
French don't pick it up.  Also, we've got French speakers in 2 call centres
(UK & France), but because the systems are not joined up, if Agent 1 is
busy, the caller will just go to a message, rather than being xferred to
Agent 2 in France.

So, what I'm after is a 'joined-up' system, that will keep all calls within
a logical group.  In can be GSM based if that's easier, but above all, we
need to keep the start-up cost to a minimum.  We've been talking to O2
about
a closed GSM caller group, but they can't quite give us what we need at the
moment.

Any ideas, without pending a fortune??  Thanks


______________________________________________
Pete


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