RE: [OT]ish Dell gps

["White, Peter" <peter.white@xxxxxxxxxxxxx>]

But 'Third Party' is defined further up as "all goods that are not
Dell-branded Products", so they could argue that the customer was
fully
aware it was a third-party product, though the basis of this contract is
really focused on software (i.e. XP) rather than hardware.  What happens
when a Western Digital HD fails in a Dell PC?  they fix it.  As you bought
the Tom-Tom as a package, you could argue that the jacket is an integral
part of the hardware, in the same way that an HD or PSU is.

Having said all that, I don't think this practise is unusual; as an
example,
my S/E BT headset failed last week.  The retailer only covers failures up
to
14 days after purchase, so I call S/E, and they tell me to send it to
Celestica, at my cost, for repair.  Compare that to good ol' Screwfix who
just swapped a drill for me, even though it was past a year old, and fairly
beaten up.

I'm sitting on both sides of the fence here; my company became a Dell
Service Partner a few months ago, and I'm the project manager, so I can
kind
of see Dell's point in comparison with other retailers who do exactly the
same thing, but equally Dell are VERY focused on customer service at the
moment, and if you can get through the barriers and speak to someone with
authority, you WILL get a satisfactory response.


Pete
-----Original Message-----
From: Mark Harrison (Yahoo!) [mailto:mph@xxxxxxx]
Sent: 25 February 2004 18:12
To: ukha_d@xxxxxxx
Subject: Re: [ukha_d] [OT]ish Dell gps


I'm not convinced. The term in question reads:

"...3rd Party Products, Software and IM specified by you "

I think that a reasonable interpretation is that the customer did not
SPECIFY a third-party item. Instead, they chose a bundle as a complete
package on the understanding that the 3rd party item had been chosen by
Dell
specifically to work with their equipment.

Otherwise, I think it's an unfair term. The Sale of Goods Act was written
specifically to PREVENT this kind of "washing of hands" by
retailers, and in
supplying equipment to you on a Dell invoice, they are acting as a
retailer.

I would recommend a call to Trading Standards in the morning...

M.

----- Original Message -----
From: "White, Peter" <peter.white@xxxxxxx>
To: <ukha_d@xxxxxxx>
Sent: Wednesday, February 25, 2004 5:51 PM
Subject: RE: [ukha_d] [OT]ish Dell gps


> I spoke to someone at Dell about this, section 7 of the Dell T&C's
here
> refer:
>
>
http://www1.euro.dell.com/content/topics/topic.aspx/emea/topics/footer/terms
?c=ie
>
<http://www1.euro.dell.com/content/topics/topic.aspx/emea/topics/footer/term
> s?c=ie&l=en&s=dhs&~lt=popup>
&l=en&s=dhs&~lt=popup
>



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