RE: [OT]ish Dell gps

["White, Peter" <peter.white@xxxxxxxxxxxxx>]

I spoke to someone at Dell about this, section 7 of the Dell T&C's here
refer:

http://www1.euro.dell.com/content/topics/topic.aspx/emea/topics/footer/terms
?c=ie
<http://www1.euro.dell.com/content/topics/topic.aspx/emea/topics/footer/term
s?c=ie&l=en&s=dhs&~lt=popup>
&l=en&s=dhs&~lt=popup

Basically, if it's not got 'Dell' written on it, your warranty is with the
manufacturer, not Dell, unless it arrives DOA.  I doubt this breaks any
laws, not great customer service though.  Moan enough and you might get
something.....

-----Original Message-----
From: Ian Davidson [mailto:ian@xxxxxxx]
Sent: 25 February 2004 16:07
To: ukha_d@xxxxxxx
Subject: [ukha_d] [OT]ish Dell gps




Hi

I know a few people on the list purchased the Axim with GPS/Tomtom
package from dell. Unfortunately my GPS receiver has gone faulty. After
speaking with Dell they say the warranty is with Tomtom, who say I would
have to send the unit to them to look at, but they are in the
Netherlands. Can Dell do this? I thought UK law stated that my contract
was with the company I purchased the goods from? Can anyone give me any
pointers on this and what rights I have.

Thanks

Ian D




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