RE: Microland technology - rubbish

["Phil Harris" <phil@xxxxxxxxxxx>]

As far as I am aware Nick is correct - a retailer can charge a customer for
goods that they have ordered even if they aren't is stock at the time. This
is common practise for items which are "special order" or
"made to measure"
as it (hopefully) ensures that the customer will actually take the goods
that they have ordered rather than changing their minds and leaving the
retailer with something that they can do nothing with.

We generally do not charge cards until goods are in stock and ready to ship
(as this makes keeping track of what has and has not been paid for much
easier) however there are exceptions to this rule - mainly for the Silent
Gliss curtain rails which are made to order by Silent Gliss.

Phil

> -----Original Message-----
> From: Nick Tyson - The Edge [mailto:nick@xxxxxxx]=20
> Sent: 07 April 2004 08:55
> To: ukha_d@xxxxxxx
> Subject: RE: [ukha_d] Microland technology - rubbish
>=20
> Not sure about the charging of cards, I would think it will=20
> depend upon the terms and conditions of your contract with=20
> them. I'd be interested to hear as we routinely take large=20
> sums of money from people to allow us to 'order' their=20
> equipment in accordance with our stated terms.
>=20
> Nick
>=20
> Nick Tyson
> The Edge
> Tel 01473 288211
> Fax 01473 288255
> Email nick@xxxxxxx=20
>=20
> -----Original Message-----
> From: Young, Jeff [mailto:Jeff.Young@xxxxxxx]
> Sent: 07 April 2004 08:13
> To: 'ukha_d@xxxxxxx'
> Subject: [ukha_d] Microland technology - rubbish
>=20
>=20
> Anyone dealt with these jokers ?  I've been dealing with IT suppliers
> for 6 years and these people are the worst I have ever come across.
> Ordered a PC for my Father 5 weeks ago ( delivery was 4 weeks=20
> ) and not
> a peep out of them.  40mins wait minimum to get someone on the phone.
> They never reply to emails.  They took my =A3800.00 within days of the
> order being placed.
>=20
> When I did finally did get through yesterday the rather bored sounding
> sales chap told me they were waiting for the cdrw to arrive -=20
> last time
> I checked suppliers shouldn't debit cards without the goods=20
> in stock.=20=20
>=20
> I written a complaint letter etc.  Anyone got any ideas how I can get
> some response from this company ? Ie Trading Standards etc
>=20
> All in all I wish I had never dealt with these people and I would
> recommend going elsewhere.
>=20
> ...end of rant ...
>=20
>=20
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