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Yeehaw for Customer Service done right!
- To: <ukha_d@xxxxxxx>
- Subject: Yeehaw for Customer Service done right!
- From: "Ian Lowe" <ian@xxxxxxx>
- Date: Thu, 29 May 2003 19:37:20 +0100
- Mailing-list: list ukha_d@xxxxxxx; contact
ukha_d-owner@xxxxxxx
- Reply-to: ukha_d@xxxxxxx
Well, it turns out my projector hasn't popped a lamp after all...
A quick read at the manual suggested that the projector should be flashing
a
set of error leds at me if the bulb was dead, so rather than burn £270
notes
on a new lamp, I figured I would check with Epson first...
"that's not the lamp" says Mr Service Tech..
"Your projector is a year old, and has a three year warranty, so we'll
arrange for a courier to collect it tomorrow, repair it under warranty, and
courier it back to you. It should take about 5 working days"
Epson instantly make my "good guys" list. I have been deliriously
happy with
my projector from a video point of view.. now I know I can buy an Epson
Projector with confidence.
I.
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