Re: :-( Roomba has died

["u7412ay <yahoo@xxxxxxx>" <yahoo@xxxxxxx>]

Peter, it was one of your batch. 
I have been in contact with Roomba customer support to see if they 
will sell me the spare parts to fix it myself but they have said no 
spare parts are available and it must go back to the vendor for 
exchange under warranty. I am guessing that these were bought on 
an "at your own risk" if they go wrong (Unless there was some
arrangement I ask hopefully?) but I would have thought spares whould 
be available from somewhere. Perhaps when warranties start running 
out??

The advice on removing the brushes every 5 rooms comes from a 
modified manual on the roombavac.com website. 
It hasn't been used a huge amount unfortunately? :-(
There is a Roomba group on yahoo and one of the customer reps from 
Roomba does answer questions, but it tends to be all USA based. With 
return to vendor being quoted for most problems. 
Cheers
Allan



--- In ukha_d@xxxxxxx, "White, Peter" <peter.white@b...>
wrote:
> I'd be surprised if this was normal.  From the 30-odd that I've
sold, not
> one has failed, and I'd be surprised if everyone is diligently 
cleaning out
> the brushes once a week.  I know from Hammacher that their return
rate is
> _very_ low.
> 
> Stephen - where did the advice to remove the brushed every 5 rooms
come
> from?
> 
> Pete
> 
> -----Original Message-----
> From: Stephen [mailto:mail@s...] 
> Sent: 06 January 2003 21:58
> To: ukha_d@xxxxxxx
> Subject: Re: [ukha_d] :-( Roomba has died
> 
> 
> On Fri, 27 Dec 2002 14:18:29 -0000, you wrote:
> 
> >Quick tip for the Roomba owners out there... now could be I
didn't
> >read the manual enough... but, apparently every 5 rooms you are
> >supposed to take the brushes out of the bottom of the machine and
> >clean them to remove hair.... guess who didn't, and now the 
gearbox 
> >on the side of the Roomba has gone south..
> 
> How many days/hours/rooms did it work for before it fell over? 
Thanks.
>

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