RE: Dabs join Scam in the "crap online retailers" stakes.

["Jenni Lowe" <jenni@xxxxxxx>]

> Ian,
> 
> Just for reference.
> 
> 1. What did you order?

A DVD player

> 
> 2. What were you expecting?

A DVD drive of the quality of our P3 800 PC that we use
at the moment

> 3. What was delivered?

Exactly what was said on the tin. A DVD player
> 
> 4. Why did you reject it?

Beacuse the quality is pants, to put it politely.
The ghosting is worse than we get on our bedroom TV,
with a loop ariel, which is, quite simply appalling. 

> Competition and price transparency mean that we all enjoy
fantastic
> prices over the 'net for just about anything BUT if people start
abusing
> their rights under the distance selling regs (and I'm not saying
that
> you are), as Phil mentioned earlier it is going to increase
etailers
> costs. Someone is going to have to pay, and you can guarantee it will
be
> the rest of us.
> 
> Tim.

It is difficult to abuse the distance selling rules as things like
consumables, and software is exempt.

This is a piece of consumer electronics, and we do not like it at 
all, the quality is appalling. If it is a duff unit, fair enough,
but I do not want it, I would like my money refunded, in compliance
with the law. I doubt there are many people who could afford to 
just take the hit of a ?65 piece of electronics just to keep someone
else in business. I am sure I sound a little bitter, but we have just 
had to spend far too much money out of our own pockets recently to 
return faulty equipment from a whole host of suppliers. 
It gets incedibly frustrating. This particular piece of equipment
is not faulty as such, it is just not what I was expecting, and
as such, I am entitled to a refund.


Jenni

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