RE: [RANT] City Link

["Nikola Kasic" <nikola@xxxxxxx>]

Same experience here in London.
The only brighter thing is that their depot is 15 minutes drive from me,
not
an hour.
However, there is always a queue at the depot (so you waste an hour
queueing, at least), and you can hear all kinds of stories from other
customers.
I'm paying a lot of attenttion to wich delivery company is used by the
web
site recently.
Also, if I'm not happy with it I send them an e-mail to make them aware
why
I'm not buying from them.
I think that many web sites (companies) don't pay much attention to
quality
of delivery service, and they always go for the cheapest ones.
Cheers,
Nik
  -----Original Message-----
  From: Keith Doxey [mailto:ukha@xxxxxxx]
  Sent: 25 January 2003 11:27
  To: UKHA Discussion
  Subject: [ukha_d] [RANT] City Link


  Hi All,

  need to vent some steam :-(

  I am waiting for delivery of my Kenwood TFT monitors.

  Last night at 17:55 a card was left by City Link.

  We will deliver the next working day between 0800 and 1730 MON-FRI
ONLY

  The will be no-one to receive the parcel on Monday so this morning I
rang
  the depot to ask if it was available for collection today. YES they
say. I
  then get in my car and drive 25 miles to the depot in Norwich.

  In front of me in the queue is one angry bloke who was carded on
Thursday.
  Following the instructions on the card he waited in all day Friday
to
  receive absolutely nothing. He had made a similar length journey to
me. He
  left with his parcel but was still annoyed about having to do a 50
mile
  round trip to collect it.

  Woman behind the counter starts to deal with me. Cant find parcel.
Comes
  back and says the van driver is attempting to deliver it and will
anyone
be
  in. I point out that I rang this morning BEFORE setting out on my
journey
to
  ask if it was available because the card specifically stated MON-FRI
only.
  She says because the driver had another delivery in the area he
had
decided
  to take it.

  I rang home to make sure Sharon was in and that she wasnt planning
on
going
  out. No problem. Was told the parcel would be delivered within the
next 20
  minutes. Somewhat annoyed at my wasted trip I return home.

  45 minutes later after a totally wasted 50 mile round trip and 2
hours of
my
  time I get home eager to unwrap my goodies. NO PARCEL. Sharon had
not
moved
  from the settee and no card had been left. I have now  been
home for 40
  minutes and it still hasnt arrived. The phone at City Link is
ringing but
  no-one is answering and I am one VERY UNHAPPY BUNNY :-((

  Needless to say, City Link will not be getting any of my business if
I can
  possibley avoid it.

  Keith


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