RE: Beware of CCLComputers

["Paul Gale" <groups@xxxxxxx>]

Or it could just be plain good old c**p support!



Paul.



-----Original Message-----
From: Bruno Prior [mailto:bruno@xxxxxxx] 
Sent: 26 January 2003 12:12
To: ukha_d@xxxxxxx
Subject: Re: [ukha_d] Beware of CCLComputers



This may be a coincidence, but we are having problems with CCL as well.
I've used them loads in the past, and they've always been fine, so this
may be just coincidence, or it may be signs that yet another small IT 
company is in trouble.

We ordered an Asus motherboard with onboard IDE RAID for a work
machine.

The RAID controller didn't work, so we returned it (OK upto that
point).

We received the replacement last week. The RAID controller still
doesn't

work. When Nick (our new IT guy) spoke to their technical support guys,
having established that they had no solution to the problem, they then 
argued that, as the primary IDE controller was functioning, it was good
enough for our purposes. Nick's young, so he left it at that. But rest 
assured, they are going to get a very unpleasant conversation if they 
try taking that line with me on Monday.

In the current economic climate, you do get very suspicious about the 
financial stability of companies, when they start trying to shirk basic
responsibilities with completely bogus arguments. It sounds like
excuses

to get round cash-flow problems. I will think carefully before giving 
them any more of my (or my company's) money.

Cheers,

Bruno Prior


Neil Fuller wrote:
> All
> 
> Maybe a little OT but I know a few of you already have these
machines
and others are contemplating buying one so take heed when dealing with
CCL Computers . . . 
> 
> CCL Computers are currently advertising Shuttle based PCs (the
neat
little jobbies about the size of a large shoe box) on the back page of
Computer Shopper . 
> 
> Thinking that this would be an ideal unit to go in the living room
(they are quiet as well as being small) to use as a web browser, DVD
player etc etc, I purchased one of their E-station X-20 machines.
> 
> It's advertised as having TV out so it's no problem to hook it up
to
the TV for use as a DVD player and games machine. I also confirmed that
fact when I placed the order by phone.
> 
> However, it turns out that the machine _does not_ have TV out. I
called CCL. Their response was that they could -
> 
> "sell me a Video card (at 10% discount - wow!) but that was all
they
could do - Oh, by the way, the small print does say E&OE"
> 
> So, if you do buy one of these PC's, beware, it does not come with
TV
out and CCL will hide behind the small print for any problems.
> 
> Shame really - I was going to buy 2 more from them but I shall go
elsewhere now.
> 
> Cheers
> 
> Neil
> 
> [Non-text portions of this message have been removed]
> 
> 
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