RE: NOW Alarm monitoring WAS Comfort

[Scott Crowther <scrowther@xxxxxxx>]

Glad you think so - I've got RSI from that one !!!  :-)

Group 4's general rule of thumb is to cover all UK areas within 30 miles
>from
However, we do a postcode search based on each property's address to check
they're in range before we can confirm Group 4 cover for that location.
If you live further away from a regional base, naturally the response time
would be longer.
We can't all have Group 4 based next door.  :-)

Group 4 do not have a guaranteed response time, due to the unpredictability
of traffic, etc.
I'd suggest this is the same for any response company/mobile security firm.

FYI, our own service, Home Manager, isn't specifically tied to Group 4 - we
have no exclusive deal one way or the other.
We could send alert messages to ANY regional response company, so if you'd
prefer a different (maybe more local) company, we could use them instead.
We'd have to arrange things in advance with the response company, which
could be an issue to set up, but in theory we can send it to anyone.

Ta

Scott

Scott Crowther
Marketing Executive
Intamac Systems Ltd

Tel : +44(0) 1604 679260
Mail : scrowther@xxxxxxx <mailto:scrowther@xxxxxxx>
Web : www.intamac.com <http://www.intamac.com>


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-----Original Message-----
From: Rob Mouser [mailto:rob@xxxxxxx]
Sent: 17 December 2003 13:42
To: ukha_d@xxxxxxx
Subject: RE: [ukha_d] NOW Alarm monitoring WAS Comfort

Hi Scott

Interesting reading. One question regarding the Group 4 service?
Does Group 4 guarantee a service level then? I.e. respond within x minutes?
And I assume acceptance on to the scheme is subject to regional variation.
I.e. Rural/Distant locations not being served by Group 4 (Or A N Other.)?

Many thanks

Rob Mouser




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UKHA 2004: 15th and 16th May 2004

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