RE: Audiotron Wifi

["K. C. Li" <li@xxxxxxx>]

On Thu, 17 Oct 2002, BUTLER, Tony, FM wrote:

> Ah, so the user IQ too low factor strikes again :-/

No, customers are always right. :-)

> I hope you charged him suitably for this, but I know you don't do that
kinda
> thing.

No.

> So now _you_ have a paperweight or it costs you to send to HPT for
> fixing :( Presumably they either reflash the machine in a
*special*
> way, or just replace the eprom with a kosher one?

That's the way it goes. The customer didn't intend on killing the
AudioTron but wanted the latest and greatest firmware (v3.0.1 beta). It
would cost us to return the unit to Danmark and, presumably, from
Danmark
to the U.S. Once repaired, a similar charge is applicable among the
distribution chain.

My understanding is that if the firmware is corrupted during the flash
upgrade process, the unit must be sent back to Turtle Beach for factory
reset. I believe that the flash EPROM is "surface mounted" on the
PCB and
cannot be changed.

> Either way, they should provide the retailer with a means to repair
it
> themselves.....

As you have mentioned before, the flashing process going wrong is
relatively rare so please don't have nightmares.

Regards,

Kwong Li
li@xxxxxxx
Laser Business Systems Ltd.
http://www.laser.com

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