RE: Color Kinetics Controller

["Mark Harrison" <Mark.Harrison@xxxxxxx>]

Rob Mouser wrote: 

> a thread which may as well be written in another language to me!

Rob - I know _exactly_ how you feel :-)

> Ps. Did you get this line out of Startrek:

I think that, for me, the most amazing thing about Star Trek isn't the
technology, or the fact that the aliens all look like people, but the
totally unrealistic IT/systems support that the crew receive. Based on MY
experience, when Capt. Kirk got into trouble, the conversations with
engineering would go like this:

---------------------------------

Kirk: Mr. Scott, I need 110% from those engines now.

Scott: Sorry, Captain, but you cut the engine headroom provision from last
year's budget. I told you at the time that we'd need it, but you said I'd
have to ask for funding as an exceptional item when if we actually needed
it. Do you want me to raise a purchase order, Captain?

---------------------------------

Kirk: Mr. Scott, is that engine repaired yet?

Scott: Well, Captain, I logged a call with Galactic Hyperdrive on
wednesday. They sent an engineer round that afternoon, who ran a set of
diagnostics, but claimed the engines working and it was a problem with the
control systems. So I logged a call with Universal Engine Controls that
evening. We don't have a 24-hour support contract with them, and the
engineer covering this sector was at another client's, so he didn't turn up
till thursday lunchtime. He reckons that the control systems are fine, and
it IS an engine problem. I arranged a conference call with both of them,
and they reckon they've turned up an incompatability between the engines
and the control systems in their knowledge base. They reckon that there's a
hotfix to resolve the problem that Starfleet should have picked up and
installed last time we went in for routine maintenance Captain. The
solution, they say, is actually to upgrade to the newer version of the
control software... but that's not a warranty item.

Regards,

Mark

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