Re: [OT] On the subject of crap customer service...

[Stuart Booth <lists@xxxxxxx>]

On Wed, 2 Oct 2002 13:08:28 +0100, "White, Peter"
<peter.white@xxxxxxx> wrote:

>I always rated eBuyer up with the Screwfix's, Amazon's and Photobox's
of
>this world, but my last 2 orders have both been totally screwed up by
them,
>and their response is less than sympathetic. 

I read a multitude of moans and complaints about eBuyer on
uk.comp.vendors for a good period of time and decided to stay away
>from
ordered on 3 or 4 occasions from eBuyer without any problems, other
than a beef re. the lack of sufficient packaging where there are gaps
in the shipping box.

I find that often a quantity of kit can usually be bought from
Komplett for pretty much the same price. They ship from Norway via DHL
so it's not overnight.

I *really* like the eBuyer web site and I really like the quotes
system they have.
I also like the Komplett web site a lot, although the order
tracking/accounts pages are a bit rubbish last time I used them.

If it wasn't for the volume of complaints I've seen I wouldn't have
any hesitation in using eBuyer, but there's just that bit of me
thinking that maybe they're like Scam - great to order from, but buyer
beware if something needs sorting post-sales...

Maybe they're a victim of their own success via their cheap prices.

Stuart
-- 
Stuart Booth
Somewhere in Buckinghamshire, England, UK

stuart@xxxxxxx

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