[OT] On the subject of crap customer service...

["White, Peter" <peter.white@xxxxxxx>]

I always rated eBuyer up with the Screwfix's, Amazon's and Photobox's
of
this world, but my last 2 orders have both been totally screwed up by
them,
and their response is less than sympathetic.  To cut a very long
story
short, they failed to deliver the goods on 3 separate occasions
(despite
promising, and despite me paying for a weekend delivery), incurring cost
for
me on each occasion....the email below is from the CS Department head,
after
6 weeks and 4 chaser emails...

===============

Dear Sir,

Apologies for the delayed response, I have just returned from annual
leave.

Whilst I appreciate the loss and distress you have been caused by the
problems with the subject order, we are unable to offer any form of
compensation for your troubles.

If you would like to write to the Managing Director of Ebuyer for
confirmation that no compensation will be forthcoming then please write
to:

Mike Naylor
Ebuyer UK Ltd
201 Woodbourne Rd
Sheffield
S9 3LR


Regards

EBuyer Support

=================

Nice!  Obviously adopting the Ryanair/Scan Customer Services
model!

Pete


This electronic transmission is considered PRIVILEGED AND CONFIDENTIAL
information and is 
intended only for the use of the addressee(s) named above. 

If the reader of this message is not the intended recipient or the
employee
or agent responsible for delivering 
the message to the intended recipient(s), please note that any
dissemination, use, distribution or copying of this 
communication is strictly prohibited and may be unlawful. 

Anyone who receives this communication in error should notify the
sender
immediately by telephone at 
+44 (0)1753 778888 and should destroy and delete the message 
immediately. 
http://www.banctec.co.uk

Yahoo! Groups Sponsor

ADVERTISEMENT

http://www.automatedhome.co.uk
Post message: ukha_d@xxxxxxx 
Subscribe:  ukha_d-subscribe@xxxxxxx 
Unsubscribe:  ukha_d-unsubscribe@xxxxxxx 
List owner:  ukha_d-owner@xxxxxxx
List of UKHA Groups here - http://groups.yahoo.com/group/UKHA_Grouplists/

Your use of Yahoo! Groups is subject to the Yahoo! Terms of Service.