iPaq, Carphone Warehouse......Why me....a rant!

["Brian G. Reynolds" <brian.g.reynolds@xxxxxxx>]

I ordered an iPaq from Carphone Warehouse on Tuesday night, I got an email
on Wednesday night saying I had cocked up the card details...my fault.

I phoned on Wednesday night and re-placed the order which was accepted and
I was told CPW would ring me Thursday morning to confirm...they did
not!

I rang them on Thursday afternoon, they had lost the card details....I
passed them over again, they rang me back to confirm all was well and told
me the iPaq was on a pre-1230 delivery Friday.

Got home tonight nothing....rang to complain and they said the iPaq had not
been dispatched!!! they passed me through to order tracking but no one was
available to talk to me!

I rang them again and asked to speak to someone in charge, no way, all gone
home....not a surprise, asked the lad on the phone what is going on he
checked for me and said the iPaq has been dispatched at 1330 today!

It will now be delivered on Monday but I am away which is why I ordered it
on Wednesday to get it ready for the next weeks job.

I know no one is perfect but why can you never speak to people in charge
when this happens? if they would talk it through it would be easier to
accept but you never can.....

End rant...

B.


http://www.automatedhome.co.uk
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