RE: Consumer rights tip

["Nick Shore" <nick.shore@xxxxxxx>]

Quote:
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Distance selling regulations - cancellation periods
The regulations give consumers an unconditional right to cancel an order.
This is to allow the consumer the opportunity to examine the goods or
consider the nature of a service.

If a consumer cancels an order, written notice must be given to you by:

goods – seven working days from the day after that on which the
goods are
received by the consumer;
services – seven working days from the day after that on which the
consumer
agrees to go ahead with the contract.
If you fail to provide consumers with written confirmation of all the
required information, then the cancellation periods can be extended up to a
maximum of three months and seven working days. If the missing information
is provided during this time, then the cancellation period ends seven
working days beginning with the day after the full written confirmation is
received by the consumer.

Where a contract is cancelled, the consumer must ensure that reasonable
care
is taken of any goods received and 'restore' them to you. This does not
mean
that they have to return them - unless you stipulate this in the contract -
only that they make them available for you to collect.

You must refund the consumer's money as soon as possible and, at the
latest,
within 30 days of receiving the written notice of cancellation. The
consumer
may, at your discretion, be charged the direct cost of returning the goods,
but you must tell them about this in the written information you give them.
----------------------------------------

Note the thing about reasonable care - this is where the judges get
involved
:-)





> Dabs, of course, don't appear to like the Distance Selling
> Regulations very much and blustered a lot about working with OFT and
> the law being "grey" about what constituted "original
condition", but
> as WL commented, it doesn't seem that ambiguous!