Consumer rights tip

["PatrickLidstone" <patrick@xxxxxxx>]

BBC2's "Working Lunch" ran an item on on-line purchases,
highlighting 
the case of a guy who bought an LCD panel which had some defective 
pixels.

Dabs refused to accept return of the item on the grounds that the 
faulty pixels were within the manufacturer's spec.

Trading standards advised the guy that he could return the item under 
the terms of "The Distance Selling Regulations 2000". I've not
come 
across this before, and for once it seems to work in the buyers 
favour. The legislation gives a buyer the right to return any item
[*], unilaterally, in original condition, within 7 days, which is 
bought on-line or by phone. 

Dabs, of course, don't appear to like the Distance Selling 
Regulations very much and blustered a lot about working with OFT and 
the law being "grey" about what constituted "original
condition", but 
as WL commented, it doesn't seem that ambiguous!

Patrick

([*]There are a few obvious exceptions: software, periodicals, 
personalised goods).

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