Re: RPP Easy-clip faceplates/B&Q rant

["tefxp" <ukha_d@xxxxxxx>]

Mark,

I knew you had some involvement with B&Q, though in what capacity I
didn't know - doesn't stop me ranting about them though :-D
(And is also why I suggested the B&Q in your area might be better 
than the one in Croydon!)

It's a shame you're not in charge of staff training, specifically in 
the areas of being around when needed and being helpful to 
customers :D

Tony.

PS, I'm not attempting to rile you (is this now officially 'doing a 
Gerard? :D ), so don't plz take it as a personal attack - unless u 
want a flame war for a bit of a laff?????

--- In ukha_d@y..., "Mark Harrison" <Mark.Harrison@e...>
wrote:
> Tony,
> 
> In case you haven't twigged, I'm head of systems for eKingfisher -
Comet, B&Q, Screwfix, and similar names around Europe :-)
> 
> M.
> 
> -----Original Message-----
> From: tefxp [mailto:ukha_d@a...]
> Sent: 21 May 2002 20:42
> To: ukha_d@xxxxxxx
> Subject: RE: [ukha_d] RPP Easy-clip faceplates/B&Q rant
> 
> 
> Yes I _could_ do Mark, but after my most recent 'experience' with 
> the Croydon lot, I'd rather sit in a bath of acid and hammer nails
> into my head :-)
> 
> It _should_ be simple:
> The _did_ do RPP CAT5 sockets - and indeed their whole range IIRC 
> about 2-3 years ago.  
> The face plates are not even CAT5 specific - they're even used for
> lowly RF and electrical sockets.
> Croydon _is_ a fairly large store
> They _should_ have people who work there who know what they are 
> talking about.
> They _should_ have people there who, if they don't know what they 
> are talking about, are willing to find someone who does.
> Hell, it should be the norm rather than a great surprise to 
actually 
> _find_ a member of staff, regardless of any knowledge they may or 
> may not possess.
> 
> I'm sorry to say that I have _never_ had a satisfactory experience
> in B&Q if I have had to attempt to find and then deal with a 
member 
> of staff - I can only be reasonably assured of a satisfactory trip
> if I know exactly what I want, where it is in the store, and it is
> in fact in stock.
> 
> It's a sad fact that the other DIY type places in Croydon simply 
> don't have the range of goods B&Q carry, so one is forced to go
> there regardless :(
> 
> No doubt your local one is different Mark :)
> Maybe it's just the Croydonites who are shite and not B&Q 
employees 
> per se :]
> 
> Tony
> 
> 
> > -----Original Message-----
> > From: MIME:Mark.Harrison@e... at INTERNET
> > Sent: 21 May 2002 16:24
> > To: White, Peter; ukha_d@y... at Internet
> > Subject: RE: [ukha_d] RPP Easy-clip faceplates/B&Q rant
> > 
> > 
> > Or, you could call the B&Q helpdesk, and ask THEM to phone
around 
> on your
> > behalf to tell you which stores have them in stock!
> > 
> > M.
> > 
> > 
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> > 
> > 
> > 
> 
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