I bought by credit card but this
matter
now is nearly two years old with continually
products
Going back and
forth. I will try Barclays but I think they have a policy of 31 days
after purchase.
-----Original Message-----
From: Hawes,Timothy Edward
(GEG)
[mailto:haweste@xxxxxxx]
Sent: 14 May 2002 09:33
To: 'ukha_d@xxxxxxx'
Subject: RE: [ukha_d] OT Good
solicitor
A further option . .
.
Did you pay by credit card ? Call your card
issuers customer service centre
and explain details to them, they may
investigate
on your behalf. Also, the
forms for the small claims court may be
available
on-line. Someone with
"Kodak" experience may be able to
comment / provide URL.
HTH,
Tim H.
-----Original Message-----
From: Mark Harrison
Tim makes a good suggestion.
Two further alternatives, which might save you
the
cost of registering the
forms with the court is as
follows:
1:
- Go to the court
- Get blank forms
- Fill them in
- Photocopy them
- Send the COPIES to the firm with a covering
letter saying that unless you
receive a full refund in the next seven days,
you
will lodge these with the
court.
- If you don't hear from them seven days
later,
lodge them....
2: See if your LOCAL BBC radio station has a
consumer affairs programme.
Give them details, and they may investigate on
your behalf. Certainly, most
firms respond well to the "Hello - this
is
the Consumer Affairs department
of BBC radio XXX - we're going to air details
of
YYY, but wanted to give you
the opportunity to respond first"
;-)
M.
-----Original Message-----
From: Timothy Morris
Rather than go to the expense of a solicitor
(it
will likely cost you more
than the value of the bed), go to a legal
stationer, and get the relevant
forms for application to the small claims
court.
Lodge them, and the firm is obliged to
respond.
Tim.
-----Original Message-----
From: Amar Nagi
Can anyone recommend a good solicitor for
consumer
related disputes.
I bought a bed and mattress and they are both
poor
quality even though
They have replaced like 5 times. I want a
refund
and the company is not
Responding.
+
For more information: http://www.automatedhome.co.uk
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