RE: BT Survey

["Ian Lowe" <ian@xxxxxxx>]

I started with a call to BT Openworld, they bounced me to Business
Sales,
who bounced me back to openworld, from there to ignite, back to
openworld,
to business sales (different dept) to openworld, to residential
customer
services, to someone in "the dept responsible for the rollout, but not
in
scotland", to yet another business sales dept, to someone's secretary,
who
refused to pass me through.

At every stage, I asked, who do I write to? not *one* of the people I
spoke
to was willing to give me a name, or even a generic mailbox.

I eventually (through a friend) got the email address of a woman within
BT
willing to talk, but she insisted that there was *no* threshold
involved.
the impression she gave was that it was very much a case of the
management
resenting the "little people" trying to push for exchanges being
enabled. of
course, that could just be her own department's view..

It's my unfortunate experience that the only thing worse than dealing
with
BT is dealing with NTL or telewest.

The annoying thing is that my exchange was an old stowager one (one of
the
last to go digital) and the building is huge!! unless they have
converted
most of the space into a hidden lap dancing bar for BT senior management
I
don't see them having space issues ;)

Ian.

-----Original Message-----
From: Stuart Booth [mailto:lists@xxxxxxx]
Sent: 15 June 2002 21:49
To: ukha_d@xxxxxxx
Subject: Re: [ukha_d] BT Survey


On Sat, 15 Jun 2002 20:41:24 +0100, Ian Lowe wrote:

>Whereas,
>
>After a few dozen phone calls, and being passed pillar to post, I was
told
>point blank that there was no such number, tht it was all "much
more
complex
>than this" and that I should just "wait and see".

I can't recall what I was reading, but likely a newsgroup posting
perhaps. It pointed out that it's often a case-by-case basis, simply
because every exchange might be different, lacking in the required
space in many cases I suppose.

Which part of BT did you start calling, Ian?

Stuart





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